Social and mobile have transformed customers’ service expectations. Customers expect quality, personalized service – on their terms – across the web, social, mobile and phone.
With Microsoft Dynamics CRM, you can earn customers for life by providing relevant, personalized service – at any time and via any channel. Empower your agents with everything that they need at their fingertips to deliver amazing customer service.
Service features include:
Unified Service Desk
Enterprise case management
Social customer service